Why is my shipping rate so high?
How long will it take for my order to arrive?
All items in our store will ship out in 1 to 3 business days after purchase, unless otherwise stated. For parcel orders, the shipping time is 1 to 6 business days and for larger pallet orders, the shipping time is 1 to 10 business days across Canada. For more accurate shipping times, please give us a call or email us.
Please note, the above shipping times are estimated, and may be subject to further delay. Please place your order with the maximum lead time possible to ensure timely arrival. A tracking number will be supplied upon departure from our facility.
Do you Ship Canada Wide?
Yes, we ship across Canada, with rates depending on your exact postal code.
If you reside in Canada and cannot receive a shipping rate, please email us at firstname.lastname@example.org and we will personally calculate one for you.
What should I do if my order arrives damaged?
Please inspect all orders prior to signing any shipment receipt. If any order received appears to be damaged at the time of delivery, please either refuse delivery or mark the delivery as damaged with the driver.
If the damage appears to be minor, it can be accepted by the customer at their discretion. In this case, we still highly recommend marking the shipment as damaged with the driver as an added security.
If the damage appears to be severe we recommend that customers refuse the delivery and mark the shipping receipt as damaged.
Products & Online Orders
How do I know if my products are in-stock?
We always try to keep our most common items in stock at our showroom in London. Uncommon items are usually specially ordered for the customer once the order is confirmed.
To know which products are in stock or to find out lead times, please reach out to us at email@example.com or call us at 519-204-2925.